Refund & Return Policy

At OPAVERO, customer satisfaction is important to us. We offer a 30-day return policy, meaning you have 30 calendar days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return under our 30-day return policy, your item must:

• Be in the same condition as received, unused and undamaged.
• Have all original tags attached, where applicable.
• Be returned in its original packaging.
• Include a receipt or proof of purchase.

These conditions do not limit any mandatory consumer rights provided by applicable law.

How to Request a Return

To initiate a return, please contact our customer support team at contact@opavero.com.

Once your request has been reviewed and approved, we will provide the return address, shipping instructions, and a return shipping label when applicable.

For returns under our voluntary 30-day policy, please obtain return authorization before shipping an item back. This procedure does not restrict any statutory cancellation rights.

Return Shipping Costs

For standard returns due to a change of mind, customers are responsible for return shipping costs, unless otherwise required by applicable law or agreed upon by OPAVERO.

If you receive a defective, damaged, or incorrect item, OPAVERO will cover reasonable return shipping costs or provide another appropriate solution at no additional cost, in accordance with applicable consumer protection laws.

We recommend using a trackable shipping service and retaining your proof of shipment. Please contact our support team before returning an item so we can provide the appropriate instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at contact@opavero.com.

Include your order number, a description of the issue, and photos when available. Our support team will review your request and provide an appropriate solution, which may include a replacement, refund, or other remedy under applicable law.

Non-Returnable Items

The following products may be excluded from our voluntary 30-day return policy:

• Perishable goods, such as certain foods, flowers, or plants.
• Custom-made, personalized, or special-order products.
• Personal care, beauty, or hygiene products that have been opened or used.
• Hazardous materials, flammable liquids, or gases.
• Final sale or clearance items.
• Gift cards.

These exclusions apply only to the extent permitted by applicable law. They do not affect mandatory consumer rights, including rights relating to faulty, damaged, or incorrectly described products.

For hygiene-related exceptions under applicable consumer laws, the nature of the product and whether it was sealed and subsequently unsealed may affect return eligibility.

If you are unsure whether an item qualifies for a return, please contact contact@opavero.com before purchasing.

Exchanges

We do not generally offer direct exchanges. The fastest way to receive a different item is to request a return for the original product and place a new order after your return has been approved.

For defective or incorrect items, please contact our support team so we can assist you with the appropriate resolution.

Cancellation Rights for EU and UK Customers

If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to cancel an eligible online purchase within 14 calendar days of receiving the goods, without providing a reason.

To exercise this right, notify us of your decision to cancel within the applicable 14-day period by emailing contact@opavero.com.

You must then return the goods within the period required by applicable law, generally within 14 days after notifying us of your cancellation.

You may inspect the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning. Any reduction in value caused by handling beyond what is necessary may affect the refund where permitted by law.

Statutory exceptions may apply to certain products, including personalized goods, rapidly perishable items, and certain sealed products that are unsuitable for return for genuine health or hygiene reasons once unsealed.

Where the statutory cancellation right applies, refunds will include applicable standard delivery charges and will be processed within the legally required timeframe. We may withhold reimbursement until we receive the goods or receive acceptable evidence that they have been returned, where permitted by law.

Return shipping costs may be the customer's responsibility where properly disclosed and legally permitted.

These statutory rights are separate from, and are not limited by, our voluntary 30-day return policy.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

For approved returns under our voluntary return policy, refunds will generally be processed to your original payment method within 10 business days after approval.

Where applicable consumer protection laws require a different refund deadline, the legally required timeframe will apply.

Please note that your bank, credit card provider, or payment processor may require additional time to reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@opavero.com.

Contact Us

If you have any questions about returns, refunds, or order-related issues, our customer support team is here to help.

Store: OPAVERO

Email: contact@opavero.com

Website: https://opavero.com