Shipping Policy

At OPAVERO, we are committed to providing a reliable and convenient shopping experience. We work with shipping and logistics partners to deliver your orders as efficiently as possible.

We ship to the destinations available during checkout. Shipping methods, costs, and estimated delivery times may vary depending on your location, product availability, and the selected shipping service.

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing time refers to the preparation and dispatch of your order and does not include the estimated shipping transit time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Estimated Delivery Times

Delivery times vary depending on the destination and shipping method. Our standard estimated delivery times are:

• United States and Canada: 7 to 14 business days.
• United Kingdom and eligible European destinations: 10 to 20 business days.
• Other supported destinations: 15 to 30 business days.

These timeframes are estimates and begin after your order has been dispatched. They do not include order processing time.

Actual delivery times may be affected by customs inspections, carrier operations, weather conditions, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.

Shipping availability for each destination is determined during checkout. We do not guarantee delivery to countries that are not available as shipping destinations on our website.

3. Shipping Costs

Shipping costs, if applicable, are calculated based on your delivery destination, order details, and available shipping methods.

Any applicable shipping charges will be presented during checkout before you complete your purchase.

Free shipping promotions, when available, are subject to the conditions displayed on our website or during checkout.

4. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and tracking instructions, when provided by the carrier.

Tracking information may take up to 24 hours, and occasionally longer, to become available or update in the carrier's system.

If your tracking information does not update after a reasonable period, please contact our support team at contact@opavero.com.

5. Customs, Import Duties, and Taxes

International shipments may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these additional charges may be the responsibility of the recipient, to the extent permitted by applicable law.

OPAVERO does not control fees imposed by customs authorities and cannot always predict their amount.

We recommend checking your country's import requirements before placing an order.

If a package is refused due to unpaid customs charges, any applicable refund or deduction will be determined based on the circumstances, carrier charges, and applicable consumer protection laws.

6. Delayed, Lost, or Damaged Shipments

We understand that timely and secure delivery is important to our customers.

If your order has not arrived within the estimated delivery timeframe, please contact us at contact@opavero.com.

If your package arrives visibly damaged, please contact us as soon as possible, preferably within 7 days of delivery, and include photographs of the damage when available.

For missing packages, please contact us as soon as you become aware of the issue.

Our support team will review your request and, where appropriate, open an investigation with the shipping carrier.

If a shipment is confirmed lost or damaged, we will provide an appropriate solution, which may include reshipping the item or issuing a refund, in accordance with applicable law and our store policies.

These reporting recommendations do not limit mandatory consumer rights.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your shipping address before submitting your order.

If you notice an error, contact us immediately at contact@opavero.com.

We will make reasonable efforts to update your shipping information before your order is dispatched. However, address changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping fees or delivery delays resulting from incorrect information provided by the customer may apply, where permitted by law.

8. Undeliverable or Returned Packages

In some cases, packages may be returned to the sender because of an incorrect address, failed delivery attempts, customs issues, or other delivery restrictions.

If your package is returned to the sender, please contact our support team so we can review the situation and determine the available options.

Depending on the circumstances, these options may include reshipment, a refund, or another appropriate resolution.

Any applicable additional shipping charges will be communicated before reshipment and handled in accordance with applicable law.

9. Order Cancellations and Returns

If you need to cancel your order, please contact us as soon as possible before it has been shipped.

Once an order has been dispatched, returns and refunds will be handled according to our Refund & Return Policy and any applicable statutory consumer rights.

For additional information, please review our Refund & Return Policy.

10. Contact Us

If you have any questions about shipping, delivery times, tracking, or an existing order, please contact our customer support team.

Store: OPAVERO

Email: contact@opavero.com

Website: https://opavero.com

We aim to respond to customer inquiries within two business days.